Showing articles from merge tag

Merging Contacts

Just like [merging two tickets][1] of the same contact, HappyFox also provides the option to merge two contact accounts of the same customer/individual. Say they've used a different email address to raise tickets in the past, which they aren't using anymore; and have now begun using a new email ID to raise tickets. R…

Merge Tickets

When you receive multiple tickets from the same contact, related to the same problem or issue, you can merge all said tickets together into one ticket and manage your resolutions from one ticket. > Available in all pricing plans **Watch a Feature Walkthrough 📽:** **How Merging tickets work in HappyFox?** * The M…

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