Merging Contacts
Just like merging two tickets of the same contact, HappyFox also provides the option to merge two contact accounts of the same customer/individual. Say they've used a different email address to raise tickets in the past, which they aren't using anymore; and have now begun using a new email ID to raise tickets. …
Merge Tickets
When you receive multiple tickets from the same contact related to the same issue, you can merge them into a single ticket. This helps reduce clutter, keeps communication centralized, and makes it easier to manage resolutions from one place. Available in all pricing plan Watch a Feature Walkthrough (single ticket m…
