🎉New Feature Released: Contact Group Custom Fields (CGCF). Click here to learn more.

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Showing articles from incoming calls tag

Managing inbound calls through Aircall

HappyFox allows your agents to handle inbound calls through the in-app [Aircall widget][1] from within the HappyFox app. This article takes you through the entire lifecycle of an incoming call, starting from call arrival up to ticket creation. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Pl…

Configure Aircall Integration with HappyFox

With HappyFox - Aircall Integration, agents can seamlessly unify voice channel to their everyday customer support experience without having to switch back and forth between platforms. Using this integration, HappyFox agents can, * Receive inbound calls and Initiate outbound calls, from the** In-App Aircall widget*…

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