Adding private notes for agent replies via email
HappyFox help desk administrators can now define how incoming messages are added to a ticket when an agent replies to an email. The administrator can choose whether to set it to an email reply or a private note. This feature is being introduced to address scenarios in which agents with the permission to reply to the …
Category advanced settings explained.
# **You can access the Main Menu >> Manage >> Categories and edit the individual Category Properties. In this article we will explain the Advanced settings Feature available for Categories.** # ![][1] # # **Category signature** **If you wish to add a standard company signature across all the replies sent out apart…
How to create a category?
1. **Go to Manage >> Categories as shown below ** **Note: You need to have “Manage Categories” permission to view this option under the main menu.** ![][1] **![][2]** 1. **Click on the “+” icon to start creating a category. ** 2. **Create a category form explained: ** ![][3] **![][4]** 1. **Name: Enter…
Configure Email Categories
HappyFox Categories are mailboxes that allow different departments or groups to handle relevant tickets using one HappyFox Help Desk instance. Each category can be assigned an email ID to which your contacts would directly send their email requests. The incoming emails get converted into tickets automatically and plac…
