December 2012- Release notes (Minor)
Bug Fixes * Fixed bug with unicode characteres while adding a contact details like email, name or while doing merge contact action * Fixed broken import contacts functionality * Fixed bug where repeated status/priority names were allowed while editing an existing status or priority * Fixed bug in Twilio sett…
December 2012- Release notes
Bug Fixes * Fixed bug where attachment archives were not redirecting to the new attachments url * Fixed bug where export of tickets from reports, with more than 255 columns was failing * Fixed bug where deleted priorities were visible in reports * Fixed bug where the wrong app name was showing in some help tex…
February 2013 - Release notes
New features * Auto Assignment feature - assign tickets based on round robin assignment * Advanced search with custom fields based search * New tags - last_customer_reply and last_staff_reply in notification templates * Freshbooks integration * Invoices sent for all HappyFox customers on subscription * Email…
November 2013 - Release notes
New Features: * ALL NEW! Forum in Support Center * ALL NEW! Integration with Zapier - HappyFox is now available in Zapier to allow you to create zaps and integrate with other applications when a ticket is created on HappyFox * ALL NEW! Configurable options in Support Center to show links in header * Support…
Create ticket via email
To create your support tickets through email follow the below steps: 1. Compose an email to the support center email ID provided to you (it generally looks like [email protected] ) 2. Specify a subject line with keywords that quickly summarizes your problem. 3. Describe the issue you are facing in detail. Add…
