Bug Fixes
- Fixed bug where attachment archives were not redirecting to the new attachments url
- Fixed bug where export of tickets from reports, with more than 255 columns was failing
- Fixed bug where deleted priorities were visible in reports
- Fixed bug where the wrong app name was showing in some help text
Enhancements
- Now showing contact phone number in the raised by drop down
- New ticket inflow report on Dashboard now shows new tickets and other pending tickets
- API enhancements
- New languages support - now supports Czech, Italian and Korean
- Increased signature length for Staff and Category signatures
New Features
- Advanced search option
- Now possible to save search results and set landing page options on a per staff level to a specific saved search
- New BCC template for Reply template, so that all customer replies can be BCCed to one email ID
- Configurable settings for fields to be displayed on staff new ticket form
- Ability to add private notes to tickets from staff replies to email notifications
- Added due date condition and due date as action in Smart Rules
- Added set category in the actions list in Smart Rules