New features
- Auto Assignment feature - assign tickets based on round robin assignment
- Advanced search with custom fields based search
- New tags - last_customer_reply and last_staff_reply in notification templates
- Freshbooks integration
- Invoices sent for all HappyFox customers on subscription
- Email field optional on new ticket form
- Quick ticket bar
Enhancements
- Canned responses Export (CSV and Excel)
- Preserving search results view after changing custom field information in the ticket detail page
- Sorting category list alphabetically in the move ticket page
- Retaining sort order in multiple tickets print page and in the tickets list page
- Now including staff signature in Forward ticket template
- Save and View option now available on Create report page
- Additional columns displayed in the tickets Tabular Information export - First response time, Response time and Last closed date
- Changed the customer name and customer email text boxes in smart rule conditions to suggestion based
- Showing type of custom field in the custom fields listing
- Get the public link for Knowledge Base article from article page
- Upgraded rich text editor
- API updates - updating and editing contacts, knowledge base access
- Optimised performance for editing ticket custom fields
Bug fixes
- Fixed bug where in some cases the counts of total tickets and pending tickets for a contact was showing incorrect numbers
- Fixed bug with incorrect calculation of response time in reports
- Fixed bug where category option was visible in the smart rules conditions drop down
- Fixed bug where some dependent custom fields were appearing before the value in the parent field was chosen
- Fixed some bugs with Batchbooks CRM integration