Landing page is the page contacts are automatically taken to every time they login to their portal.
Set landing page for All Contacts:
To change the Support center Settings, make sure you have the required permission enabled for your role.
- Login to the Agent portal.
- To change the landing page, navigate to Main Menu > Support Center > Signup and Login (under Preferences)
- Select the correct brand from the brand selector. If there are no multi-brands in your account, please ignore this step
- Select the required option from the Support Center Landing Page
Landing page set by Contacts:
Every contact can override their own landing page from their contact portal.
- Login into the contact portal.
- Navigate to My Settings >> Support Center settings
- Select the Landing page of choice from the drop-down list.
Brand-specific landing page:
To change the Support center Settings, make sure you have the permission enabled under Manage >> Roles & Permissions >> Others >> Manage Multi-brand.