Kanban view is a column layout of tickets, which segments them further based on Status, Priority, Assignee or Due date.

Accessing the Kanban View:

Kanban view mode can be accessed from your ticket list page.

1. Click the view switcher on the top right.
2. Choose "Kanban View Mode".

Alternatively,

1. Go to Profile >> My Settings.
2. Navigate to Ticket Preferences tab.
3. Choose Kanban in ticket list view dropdown.

Note: View ticket preferences changes are configurable and persistant at agent level.

Kanban Board Explained: 

Kanban Card Action Items Explained:

Kanban view has four segmentation options:

• Assignee
• Priority
• Status
• Due Date 

You can use the layout switcher to switch between the various view layouts.

View by Assignee:  Each column represents agents in alphabetical order. An additional column is present for "Unassigned Tickets".

View by Priority: Each column represents priorities listed in decreasing order (Highest priority comes first).

View by Status: Each column represents statuses listed in increasing order (Lowest status comes first).

View by Due Date: Each column represents Due Dates listed in chronological order.

List and Order of Columns:

Important Note: In Kanban view, if a specific column has no tickets under it, the column  will not be displayed.

Filters, Queues and Sorting Behaviour with Kanban Board: