Configure display order for custom fields

Control the order ticket and contact custom fields appear in, wherever they're displayed. The steps differ slightly for each field type.

Ticket custom fields

1. Go to Manage > Custom Fields.
2. Click the Ticket Fields tab.
3. Click Customize Fields Display.
4. Choose the category you want to set an order for.
5. Click Select under Ticket Information or Additional Information to add fields into that section.
6. Drag fields up or down within a section to set their order.
7. Click Save.

​ ​ Note ​ Ticket field order is set per category. Repeat these steps for every category that needs its own order. This is what determines how custom fields lay out on the ticket detail page for that category. See Organize Custom Fields in the Ticket Detail View for a closer look at the two sections and how fields move between them.

Contact custom fields

1. Go to Manage > Custom Fields.
2. Click the Contact tab.
3. Click Reorder Fields.
4. Drag a field up or down to set its position. Child fields are nested under their parent field and move as a group with it.
5. Click Update order.

Unlike ticket fields, contact field order isn't set per category. The order you set here applies everywhere contact custom fields are shown: the contact form and the contact section of the ticket detail page.

Continue reading

Organize custom fields in the ticket detail view › Create ticket and contact custom fields › Set a parent-child association between custom fields ›