You can configure the ticket/contact fields order by using the “Reorder” option present beside the search bar in each tab.

The order which is configured here will be the order in which the ticket/contact custom fields will be displayed in New ticket form, ticket details page and contact detail page.

Clicking the “reorder” will open the list of fields with option to drag a field up or down.

Note: For ticket custom fields, the ordering is exclusive for each category. Save the field order for each category individually.   

If you are using HappyFox Classic, refer to the respective document attached.