Multi-Issue Identifier detects when a customer raises more than one request in the same ticket. It lists the separate issues so support teams can split, assign, and prioritize the work more efficiently.
Before you start
Make sure your Help Desk account has:
- Access to Autopilot.
- Ticket categories where customers commonly submit multiple requests together.
- A clear rollout plan for whether your team should review the AI Agent's work first.
Hire the AI Agent
- Open Autopilot > Home.
- Search for Multi-Issue Identifier.
- Select Hire Agent.
The setup flow opens on the Onboard step.
Configure the AI Agent
- Give your AI Agent a name.
- Enter a description that explains what the AI Agent should do.
- Choose Supervised Mode or Autopilot Mode.
- Select the ticket categories where the AI Agent should identify multiple requests.
- Select Continue.
Start with categories where separating requests improves ownership, prioritization, or reporting.
Review before deployment
- Confirm the AI Agent name, description, categories, and operating mode.
- Verify that the selected categories receive tickets with several distinct requests.
- Select Deploy Agent only after the configuration is correct.
What happens after deployment
The AI Agent runs when a new ticket is created in a selected category. When the message contains multiple requests, it identifies and lists the separate issues for the support team.
Review early results in Agent Activity Log to confirm that related details are not being split into separate issues unnecessarily.
Troubleshooting
- Multiple requests are not detected: Confirm that the ticket belongs to a selected category and contains distinct customer requests.
- One issue is split into several items: Review the complete customer message and related context.
- The AI Agent should not act automatically yet: Use Supervised Mode while your team reviews early results.