With the QuickBooks Online-HappyFox Helpdesk integration, your HappyFox agents can view customer invoices associated with a ticket’s contact directly within the Help Desk interface, without switching between applications.

Available Plans: All Plans

Key Capabilities

• View recent QuickBooks Online invoices associated with the ticket contact
• Access invoice summary details including Invoice Date, Total Amount, and Balance Due
• Expand invoices to view line items, totals, tax, and payment information
• Read-only, non-intrusive access to QuickBooks Online data

Prerequisites

To configure the integration, you will need:

• An active QuickBooks Online account
   
• A role with Manage App permissions in HappyFox
   

Setting Up the QuickBooks Online Integration

Step 1: Install the Integration in HappyFox

Go to Apps → Accounting → QuickBooks Online.

Click Install.

Step 2: Authorize QuickBooks Online

Sign in to QuickBooks Online when prompted and grant the required permissions.

Click Save to complete setup.

The integration activates immediately after authorization.

Viewing QuickBooks Invoices in HappyFox

After installation, a QuickBooks Invoices section becomes available in:

• The Ticket Details page
• During Ticket Creation

This section displays invoices associated with the QuickBooks customer matched to the ticket contact.

Invoice Summary View

All invoices belonging to the customer contact appear in a collapsible list in the ticket side pane.

Expanded Invoice View

Clicking an invoice displays detailed information including:

• Line items
   
• Subtotal, tax, and total
   
• Amount received and balance due
   
• Invoice and due dates
   

Unlinking the Integration

To unlink the integration at any time, click Unlink Integration on the App Manage page.