If you're facing issues with making or receiving calls, please go through the following checklist before raising a support request. These quick checks ensure your browser is properly set up for voice calls in HappyFox Contact Center.

1. Use a Supported Browser

• We highly recommend using the latest version of Google Chrome.
• Other browsers are supported too. Make sure you have the latest version of them.

2. Allow Microphone Access

• Make sure your browser has microphone access enabled.
• When prompted, always click "Allow" on the microphone permission pop-up.
• You can check and manage permissions in your browser settings:
  • Chrome: chrome://settings/content/microphone

3. Ensure Audio Output Is Working

• Verify that your computer audio is not muted.
• Check if your speakers or headset are correctly selected and functioning.
• Do a test call or play any audio to confirm output is working.

4. Disable Unnecessary Extensions

• Some browser extensions (especially ad blockers, script blockers, or privacy tools) can interfere with call handling.
• Try disabling all extensions and refreshing the page to see if the issue is resolved.

5. Don’t Use Incognito Mode

• Incognito mode can block certain background services or permissions needed for calls.
• Always use HappyFox Contact Center in a regular browser window.

6. Ensure Stable Internet Connection

• Make sure you're on a stable, high-speed internet connection.
• Avoid mobile hotspots or VPNs unless absolutely necessary, as they can introduce call quality issues.

7. Restart Your Browser (and System)

• Sometimes a simple restart clears up microphone or browser conflicts.
• Close all browser windows and re-launch the app. If needed, restart your computer.

Still Facing Issues?

If you've gone through all the steps above and are still unable to make or receive calls, please raise a support request with the following info:

• Browser name and version
• Operating System (Windows/Mac)
• Screenshots of any errors
• Brief description of what you’re experiencing

Our team will help troubleshoot further!