WooCommerce is a leading e-commerce platform for WordPress that enables businesses of all sizes to create, manage, and operate online stores. As businesses expand and engage with a growing number of customers, streamlining customer support becomes vital. This is where the integration between HappyFox Help Desk comes into play. The HappyFox - WooCommerce integration allows agents to view the WooCommerce customer information and their recent orders right within a HappyFox ticket.
Additionally, agents can perform a quick search of WooCommerce customers and order information and use it while creating a new HappyFox ticket.
Applicable Plans: ✔️ Team ✔️ Pro ✔️ EnterprisePRO ✔️ All Unlimited Agents plans
HappyFox - WooCommerce integration Setup:
- There are two key steps to configure and enable the WooCommerce integration with HappyFox
- Configure API scope in your WooCommerce Site
- Configure the WooCommerce account in HappyFox Help Desk Account
Configure API scope in your WooCommerce site:
Follow the steps explained below to create an API key within your WooCommerce site
- Log into your WooCommerce site in WordPress from the left navigation pane.
- Navigate to your WooCommerce store Settings > Advanced > REST API > Add Key.
- Enter the necessary information and click Generate API Key.
Note: Read permission is sufficient when generating an API key.
- Copy the Consumer Key and Consumer Secret displayed in the screen.
Important Note:
- Make sure to copy your new keys now as the secret key will be hidden once you leave this page.
- This access token is required to complete the WooCommerce integration Setup in HappyFox.
- This token should be configured within HappyFox Help Desk to authenticate the API requests to fetch Customer and Order information from your WooCommerce site.
Configure the WooCommerce site in HappyFox:
- Login into your HappyFox Help Desk account and navigate to Main Menu > Apps > E-commerce > WooCommerce.
- Click on Install button below the WooCommerce Logo.
- Provide the following details,
- Enter WooCommerce Site URL: Please enter your WooCommerce site URL here
- Consumer Key: Paste the Consumer Key generated from your WooCommerce site here.
- Consumer Secret: Paste the Consumer Secret generated from your WooCommerce site here.
- Click on Save to update the settings.
- The WooCommerce Integration setup with HappyFox Help Desk is complete.
Note:
- You should have the "Manage apps settings" permission to enable, configure or update this integration in HappyFox.
Viewing WooCommerce Customer and Order Information in the Ticket Details Page:
WooCommerce Stores Customer and Order information displayed in "Ticket Details Page":
