WooCommerce is a leading e-commerce platform for WordPress that enables businesses of all sizes to create, manage, and operate online stores. As businesses expand and engage with a growing number of customers, streamlining customer support becomes vital. This is where the integration between HappyFox Help Desk comes into play. The HappyFox - WooCommerce integration allows agents to view the WooCommerce customer information and their recent orders right within a HappyFox ticket.
Additionally, agents can perform a quick search of WooCommerce customers and order information and use it while creating a new HappyFox ticket.
 

 Applicable Plans: ✔️ Team ✔️ Pro ✔️ EnterprisePRO ✔️ All Unlimited Agents plans

HappyFox - WooCommerce integration Setup:

• There are two key steps to configure and enable the WooCommerce integration with HappyFox
• Configure API scope in your WooCommerce Site
• Configure the WooCommerce account in HappyFox Help Desk Account

Configure API scope in your WooCommerce site:

Follow the steps explained below to create an API key within your WooCommerce site

• Log into your WooCommerce site in WordPress from the left navigation pane.
• Navigate to your WooCommerce store Settings > Advanced > REST API > Add Key.
• Enter the necessary information and click Generate API Key.
  Note: Read permission is sufficient when generating an API key.

• Copy the Consumer Key and Consumer Secret displayed in the screen.

Important Note:

• Make sure to copy your new keys now as the secret key will be hidden once you leave this page.
• This access token is required to complete the WooCommerce integration Setup in HappyFox.
• This token should be configured within HappyFox Help Desk to authenticate the API requests to fetch Customer and Order information from your WooCommerce site.

Configure the WooCommerce site in HappyFox:

• Login into your HappyFox Help Desk account and navigate to Main Menu > Apps > E-commerce > WooCommerce.
• Click on Install button below the WooCommerce Logo.
• Provide the following details,
  • Enter WooCommerce Site URL: Please enter your WooCommerce site URL here
  • Consumer Key: Paste the Consumer Key generated from your WooCommerce site here.
  • Consumer Secret: Paste the Consumer Secret generated from your WooCommerce site here.

• Click on Save to update the settings.
• The WooCommerce Integration setup with HappyFox Help Desk is complete.

Note:

• You should have the "Manage apps settings" permission to enable, configure or update this integration in HappyFox.

Viewing WooCommerce Customer and Order Information in the Ticket Details Page:

WooCommerce Stores Customer and Order information displayed in "Ticket Details Page":