In order to quickly update and view the resolution of an incident a specific tab is provided within the incident details page.
- Navigate to Resolution tab in incident details page.
- Once you click on +Add button, a Add Resolution modal will open up.
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The agents can provide the resolution of the incident and save it.
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This can be a workaround or permanent solution for the incident.
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This is a rich text editor. Attachments can also be added to the resolution section.
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Once the resolution is updated you can then update the status of the incident.