In order to quickly update and view the resolution of an incident a specific tab is provided within the incident details page. 

• Navigate to Resolution tab in incident details page.
• Once you click on +Add button, a Add Resolution modal will open up.

• The agents can provide the resolution of the incident and save it.

• This can be a workaround or permanent solution for the incident.

• This is a rich text editor. Attachments can also be added to the resolution section. 

• Once the resolution is updated you can then update the status of the incident.