The incident listing page is built in with default sort options which the agents can make use of. The default sort options available are.

 

Due By: to sort the incidents based on the due date (ascending or descending)

 

Last Replied - recent to oldest

This will sort the incidents based on the last reply on the ticket with recent on the top to the oldest.

 

Last Replied - oldest to recent

This will sort the incidents based on the last reply on the ticket with oldest on the top to the recent.

 

Last Modified - recent to oldest

This will sort the incidents based on the last modified date and time of the ticket with recent on the top to the oldest.

 

Last Modified - oldest to recent

This will sort the incidents based on the last modified date and time of the ticket with oldest on the top to the recent.

 

Created - recent to oldest

This will sort the incidents based on the created date and time will recent on top to the oldest.

 

Created - oldest to recent

This will sort the incidents based on the created date and time will oldest on top to the recent.

 

Status - Open to Closed

This will sort the incidents based on the status configured for the ticket type from Open to Closed. This order will be based on the ordering configured in the Status page.

 

Status - Closed to Open

This will sort the incidents based on the status configured for the ticket type from Closed to Open. This order will be based on the ordering configured in the Status page.

 

Priority - Low to Critical

This will sort the incidents based on the priority configuration in the Manage > Priorities page.

 

Priority - Critical to Low

This will sort the incidents based on the priority configuration in the Manage > Priorities page.