HappyFox employs a number of safeguards against bursts of incoming traffic to help maximise its stability.

One among them is a global rate limiter for the Helpdesk Developer API requests. Users who send many requests in quick succession may see error responses that show up as HTTPS status code 429.

HappyFox allows up to

• 500 GET requests / minute
• 300 POST requests / minute

This is applicable for all public Developer API endpoints published in our documentation.

When the above threshold is exceeded, client would receive a “429” error response for the next 10 mins.

Please note - above limits take precedence over the limits defined under each API key.