Sub-Processors
Apr 25, 2023
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HappyFox uses few sub-processors to assist in providing functionality in its products and platform. A sub-processor is a third party data processor engaged by HappyFox who agrees to receive data from HappyFox & process it for a specific purpose while adhering to similar Data Security and Data Privacy obligations HappyFox has, as a data processor.
Here is the current list of sub-processors used in HappyFox platform.
| Sub-Processor | Services used | Purpose | Location | Applicable Products |
|---|---|---|---|---|
| Amazon web services (AWS) | Hosting & Infrastructure | HappyFox hosts its applications, services and customer data on Amazon web services. | USA, Germany | All |
| Cloudflare | Content Delivery Network | HappyFox uses the global CDN (Content Delivery Network) from Cloudflare to enhance application performance and mitigate DDoS attacks, service abuse & other risks. All traffic in & out of HappyFox products will flow through Cloudflare network. | USA | All |
| Twilio * | SMS APIs | Incoming SMS messages are processed by Twilio and eventually sent to HappyFox. Outgoing SMS messages will be sent to Twilio and be eventually sent to end users' phone number. | USA | Helpdesk, Chat |
| Google Cloud Platform * | Language translation API | When translation is on, all chat messages are sent to Google translation platform for translating them to a set target language. | Global |
Chat |
| Microsoft Azure * | Cognitive Services | Will be used for powering AI features across all of our products | Global |
All |
| HappyFox Technologies LLP | Software Development and Application Support | HappyFox Technologies help develop the HappyFox products and provide support to resolve issues | India | All |
Learn more - HappyFox Privacy Policy
* - Applicable only when the corresponding features are opted-in.
