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Showing articles from auto assignment tag

Set auto assignment throttle limit for agents

Throttle limit is applicable only to agents who are associated to categories which has “[Auto assignment with load balance][1]” set. > Note: Only agents with “**Manage Agents**” permission can edit other agents details. Also agent cannot edit oneself or the account admin’s details. 1. From module switcher, click o…

Auto Assignment : Round Robin based on Active Agents with Load Balance

HappyFox lets you automatically assign agents to tickets through an auto- assignment algorithm that intelligently balances the ticket load among agents - **Round Robin based on Active Agents with Load Balance.** > Available on Enterprise and above pricing plans This algorithm ensures that your agents aren’t overwhel…

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