Throttle limit is applicable only to agents who are associated to categories which has “[Auto assignment with load balance][1]” set. > Note: Only agents with “**Manage Agents**” permission can edit other agents details. Also agent cannot edit oneself or the account admin’s details. 1. From module switcher, click o…
HappyFox lets you automatically assign agents to tickets through an auto- assignment algorithm that intelligently balances the ticket load among agents - **Round Robin based on Active Agents with Load Balance.** > Available on Enterprise and above pricing plans This algorithm ensures that your agents aren’t overwhel…