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Showing articles from archive tag

Archiving values in dropdown and multi-select ticket custom fields

Agents can now archive a specific value in a dropdown or multiselect ticket custom fields. This is particularly useful when they want to retain the value in existing tickets while restricting its use in the future. The archived value can be unarchived at a later time if needed, making it available. **Available Plans*…

How to archive emails in HappyFox?

**HappyFox lets you archive emails by providing an option to the bcc email address(es) to the outgoing emails. ** **To achieve this, ** 1. **Go to Manage >> Channels >> Email Archival(tab) ** **![][1]** 1. **You can add multiple email addresses to the Bcc list. ** 2. **On save, these email IDs will receive …

Add Bcc Recipients to Contact notification emails

HappyFox allows contacts and Bcc to receive agent responses without having to log into the HappyFox portal. > Available on all pricing plans. To enable this feature, visit the **Manage** **>** **Notifications** and select the **Ticket Reply** template in the Contacts Notifications section. Edit an existing template…

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