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Showing articles from archive tag

How to archive emails in HappyFox?

**HappyFox lets you archive emails by providing an option to the bcc email address(es) to the outgoing emails. ** **To achieve this, ** 1. **Go to Manage >> Channels >> Email Archival(tab) ** **![][1]** 1. **You can add multiple email addresses to the Bcc list. ** 2. **On save, these email IDs will receive …

Add Bcc Recipients to Contact notification emails

HappyFox allows contacts and Bcc to receive agent responses without having to log into the HappyFox portal. > Available on all pricing plans. To enable this feature, visit the **Manage** **>** **Notifications** and select the **Ticket Reply** template in the Contacts Notifications section. Edit an existing template…

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