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Showing articles from ticket details tag

View basic information on tickets belonging to unassociated categories

Agents can view basic ticket information such as subject, ticket id, etc. for tickets belonging to categories they do not have access to. To accomplish this, help desk administrators can enable the [ticket-level permission][1] "**Show basic info for tickets inside unassociated categories"** to select roles. Appli…

Accessing the Recent Tickets section

The **recent tickets widget **in the ticket details page displays the recent 5 tickets submitted by the contact along with the current status of those tickets. > This feature can be used check if a customer had inquired multiple times about the same query/issue. Available Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterpr…

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