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Showing articles from New Ticket Form Customization Options tag

Customize new ticket form for agents and contacts

HappyFox allows the account administrator to select the  fields to be displayed in the New ticket form (Agent panel and Customer portal) . Navigation: Manage >> New ticket layout By default, HappyFox has Phone and Priority enabled in “New Ticket Form Display” option but it can be changed.  You also are presented …

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