šÆ Join our FREE webinar: Building AI-First Customer Experience ā Feb 5 | Register Now
How to create and manage tasks in a incident?
Agents can add the list ofĀ task or checklist forĀ an incident in this section. This will help them to keep track of the activities that needs to be done in order to resolve anĀ incident. Tasks tab in Incident details page * Navigate to a Incident details page > Tasks tab * Click on +Add Task button * Provide theā¦
