HappyFox flags attachment file types that are commonly used to spread malware, so you can double check before opening them.
Available on all plans.
How the warning appears
When an attachment on a ticket has a risky file type, a warning icon appears next to it in the ticket. This happens automatically. There is nothing to turn on or configure.
File types that trigger a warning
HappyFox updates this list as new file-based threats emerge. As of this writing, these file types trigger a warning:
| Category | File extensions |
|---|---|
| Installers and packages | .apk, .appx, .appxbundle, .cab, .dmg, .iso, .jar, .msi, .msix, .msixbundle, .msp, .mst |
| Executable programs | .com, .cpl, .exe, .pif, .scr |
| Scripts | .bat, .cmd, .hta, .ins, .isp, .js, .jse, .nsh, .sct, .vb, .vbe, .vbs, .wsc, .wsf, .wsh |
| System and shortcut files | .ade, .adp, .chm, .dll, .lib, .lnk, .mde, .msc, .shb, .sys, .vxd |
Formats that can still trigger a warning
Note Everyday formats like .doc and .xlsx can trigger a warning too. These formats support macros, which can carry malicious code, so HappyFox flags them for a second look even though the file type itself is common and usually safe.
If you think a warning is showing on a file that should not be flagged, email [email protected] with details.
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