Home > HappyFox Help Desk > Mobile Apps > Android - Creating New Tickets
Android - Creating New Tickets

Agents can use the mobile ticket creation form to create tickets on the fly. Learn more about new ticket creation form for agents here.

To create a new ticket,

  • Touch the "Hamburger" icon to bring up the quick access menu.
  • Touch "New Ticket".
  • Enter Contact Email/Phone, ticket subject and ticket content. Touch "Forward Arrow".
    • HappyFox will look up existing contacts and pre-fill contact details, if present.
  • Enter Contact Custom Field Details. Touch "Forward Arrow".
  • Enter Basic ticket details such as Category, Priority, Assignee, Category, Ticket-Custom Fields etc. Touch "Submit Arrow".
  • You have successfully created a support ticket.

Download the HappyFox Mobile App ⬇️:

HappyFox Android Mobile app is Free, available across all pricing plans and to all HappyFox customers.

Get it on Google Play

Already have the app? Update to the latest version:

While this depends on your current mobile settings, Play Store will automatically try and download the latest version of HappyFox Mobile when you're in Wi-Fi mode and not on low battery. 

Feedback
0 out of 0 found this helpful

scroll to top icon