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Session security lets the account admin to auto log out an agent in case of inactivity for a specified amount of time.
Agents are considered inactive when:
- HappyFox was not open on the browser.
- HappyFox was open in the browser but was not the active tab for specified time interval.
- HappyFox was the active tab in the browser, but there were no keyboard or mouse movements recorded for the specified time interval.
Plan: Mighty or higher plans.
How to set up
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Navigate to Manage >> Security >> Session Security (tab)
Note: Only agents with “Manage Security” permission can view this option.
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By default, the auto logout is set to 24 hours which means the agent will be automatically logged out if the account remains inactive for 24 hours.
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Configure the duration of inactive time after which the agent should be logged out.
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The time period can be configured from a minimum of 15 minutes to a maximum of 30 days.
Note: Keyboard press and mouse over considers the agent to be active.
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Once the duration is set the agent’s activity will be polled and agent will be warned to remain active minute before the session timeout.
