HappyFox lets you add a GDPR consent checkbox to the new ticket form and the contact registration form in your Support Center. When enabled, contacts must agree to your data processing terms before submitting.
Available on all plans.
Enable consent collection
- Go to Support Center > GDPR.
- If your account has multiple brands, select the brand from the dropdown at the top of the page.
Use the brand selector to configure GDPR consent separately for each brand. - Enable one or both of the following options:
| Setting | What it does |
|---|---|
| Include consent in New Ticket form | Adds a consent checkbox to the Support Center's new ticket form. Contacts must check it before the form submits. |
| Include consent in Contact Registration form | Adds a consent checkbox to the contact sign-up form. Contacts must check it to create an account. |
The GDPR Preferences page showing the consent options for the new ticket form and registration form.
- Click Save.
- You can also collect consent from the support widget. To do this, go to Main Menu > Apps > Goodies > Support Widget > Open the widget.
Note GDPR settings are per-brand. If you have multiple brands, configure consent separately for each one using the brand selector at the top of the GDPR page.
What contacts see
Once enabled, the consent checkbox appears on the relevant form in the Support Center. Contacts cannot submit the form without checking it. The checkbox wording reflects your data processing consent language.
The consent checkbox on the contact registration form.
Where can I see the Consent Details of a contact?
-
When this feature is enabled, agents can view more details on the consent action for each contact in the contact detail page
-
The “Recent GDPR Consent” section will include the date at which the contact has provided the consent for account creation and ticket creation.
Click View Contacts who gave consent to see a list of contacts who have agreed to your data processing terms.
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