Adding HappyFox Chat to Your Support Center

HappyFox Helpdesk is always aspired to make communication between you and your users better and more effective. This is why including the HappyFox Chat widget to your Support Center is yet another perfect way for your users to reach out to you.

If you haven’t already, be sure to sign up for a HappyFox Chat account

To place the HappyFox Chat Widget onto your HappyFox Helpdesk, please do the following:

1. From the HappyFox Chat dashboard, make your way to the Manage >> Installation

 HappyFox Chat3.gif

2. Once that has been done, in order to save the Javascript, click the Copy to clipboard button.

3. From here, log into your HappyFox Helpdesk and go to Manage >> Support Center Settings. Scroll down to Support Center Custom JavaScript/HTML and paste the previous Javascript code in this field.

manage2.gif

4. When finished, be sure to save your settings. If you wish to preview what the chat icon looks like on your HappyFox Helpdesk page, you can scroll up a bit and click on the link following “You can view your Support Center here”

settings.gif

5. If you would like to make any changes to your chat widget, check out the article, Customize the Chat Widget to learn how to get the settings arranged to your liking.
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  • 01-Dec-2016
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