November 2016 - Release notes
Nov 30, 2016
4323
Enhancements:
- Option to exclude certain statuses while calculating the agent's current tickets load for auto assignment based on active staff.
- Allow agents with Manage-Staff access, to make agents available/unavailable from the Manage >> Staff page.
- For agents involved in Auto assignment based on active staff, currently ‘available’ agents will now be prompted to become 'unavailable' first while attempting to log out.
Bug Fixes:
- Fixed an issue with Highrise CRM Integration where creating a case sometimes fails for foreign language characters.
- Fixed an issue for some accounts where some Facebook posts with media were not getting converted to tickets.
- Fixed an issue where deactivated staffs were receiving scheduled report emails even after deactivation.
- Fixed a bug with contact import related to importing duplicate data
- Fixed a bug in merge contacts module, incorrect URL redirect was getting initiated in a rare scenario.
