January 2013 - Release notes

Dec 09, 2013

5684

New features

Merge tickets
Log of deleted tickets (Note: Not applicable when category is deleted and tickets under it are bulk deleted)
Added custom field import in contact import via CSV/XLS
Integration with Olark live chat and SnapEngage live chat services
New print options - ticket list page for mutiple tickets. In ticket detail page-options to select/deselect Messages, Forward notes, Private Notes, Activity log

Enhancements

UI enhancements for the More actions drop down
Made focus in the 'To' text box in forward ticket page
Added select all/deselect all for attachments in forward ticket page
Removed contextual menu for the rich text editor
New languages support - Turkish, Bulgarian, Norwegian, Hindi, Romanian, Albanian, Greek, Slovenian, Hungarian
Made the due date condition in smart rules behave as a deferred action
Preventing inactive staff from showing up in assignee condition in reports
Added ellipses in ticket box for customer message snippet
Add subscribers option is now available in the more actions drop down in Ticket detail page
Better alignment for multiple choice custom fields values
Mailreceiver optimizations
Added default section in Knowledge Base
API enhancements with support for merge tickets
Better search functionality in Customer Panel

Bug Fixes

Fixed bug where quick status change was not working from the ticket box, when edit replies permission was not enabled
Fixed bug where inactive staff were appearing in the set assignee drop down in smart rules
Fixed bug where staff view for unassigned reports was broken
Fixed bug in SLA where changing category of a ticket did not remove the SLA check from the former category
Fixed bug where attachments in mass reply worked only for the first ticket
Fixed bug where quick status change did not check for smartrule conditions
Fixed bug where quick status change did not check for compulsory on completed type custom fields
Fixed bug in API where ticket ID was not being returned