Find a specific ticket without scrolling through the list. Search by keyword, ticket ID, or a contact's name or email from the top of any ticket view in HappyFox Help Desk.
Search by keyword or ticket ID
- Click Search Tickets and Contacts at the top of any ticket list.
- Type a keyword, or a ticket ID such as
GS00005220. - Pick a matching ticket from the dropdown that appears, or press Enter to open the full results page.
Note HappyFox needs at least two characters before it starts matching. Results open in Tickets by default, alongside a separate Contacts tab.
Search by contact
Searching a customer's name or email also matches their contact record, not just tickets that mention them.
- Type the contact's name or email in Search Tickets and Contacts.
- Press Enter to open the full results page.
- Click Contacts to see everyone who matches, along with their email, phone number, and total number of tickets.
Note No matches? HappyFox shows No results found. Check for typos or try a shorter, more general keyword.
Narrow down a search
If a keyword search returns too many tickets, add conditions for status, priority, category, or assignee, and combine them with Match All or Match Any logic. See Filter Tickets for the full set of conditions and how to save a search as a queue you can reuse.
Agents can now jump straight to any ticket or contact instead of scrolling the list.
Continue reading
Filter Tickets › Ticket List Page ›