Each update on a ticket has permalink associated with it. Clicking a permalink allows you to land directly on a ticket update.

 Applicable to all pricing plans

Copy Permalinks directly from a Ticket Update:

You have a 'click to copy' option available in the top right of the update box, which will copy the link to the clipboard.

Send Permalinks in email notifications

In HappyFox you can include permalinks in email notifications sent to agents and contacts. To use this feature,  Go to Manage >> Notifications, edit email notification templates and add the merge tag - {{update_url}}.