You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Home > HappyFox Help Desk > Tips and Tricks > Permalinks for Ticket Updates
Permalinks for Ticket Updates
print icon

Each update on a ticket has permalink associated with it. Clicking a permalink allows you to land directly on a ticket update.

 Applicable to all pricing plans

Copy Permalinks directly from a Ticket Update:

You have a 'click to copy' option available in the top right of the update box, which will copy the link to the clipboard.

Send Permalinks in email notifications

In HappyFox you can include permalinks in email notifications sent to agents and contacts. To use this feature,  Go to Manage >> Notifications, edit email notification templates and add the merge tag - {{update_url}}.

 

 

Feedback
2 out of 3 found this helpful

scroll to top icon