The following new features/enhancements have been deployed to all HappyFox accounts yesterday,
- Permalink for updates
- Each update on the ticket detail page now has a permalink option
- Copy to clipboard option available on the left in the update box
- New tag - {{update_url}} available in templates for the following notifications - staff new reply notification, staff private note notification, staff assignment notification, staff move ticket notification and client new reply notification - New permissions - Add and delete tags
Now possible to set staff roles with more granular permissions to Add and/or Delete tags on tickets. To retain existing behavior for all existing accounts, the permissions have been enabled by default - Tags in compact view preferences
Now possible to choose tags as a column for the compact view preferences - Italian language translation updated
- Fixed bug where last_updated_at was not returned in the Knowledge Base API. Also added slug text in the response to the same API