The following new features/enhancements have been deployed to all HappyFox accounts yesterday,

• Permalink for updates
  - Each update on the ticket detail page now has a permalink option
  - Copy to clipboard option available on the left in the update box
  - New tag - {{update_url}} available in templates for the following notifications - staff new reply notification, staff private note notification, staff assignment notification, staff move ticket notification and client new reply notification
• New permissions - Add and delete tags
  Now possible to set staff roles with more granular permissions to Add and/or Delete tags on tickets. To retain existing behavior for all existing accounts, the permissions have been enabled by default
• Tags in compact view preferences
  Now possible to choose tags as a column for the compact view preferences
• Italian language translation updated
• Fixed bug where last_updated_at was not returned in the Knowledge Base API. Also added slug text in the response to the same API