AI Answer in Your Support Center

Note: To turn AI Answer on or off, you need the Manage AI Features permission.

AI Answer gives your customers a clear, ready-made answer when they search your support center. Instead of a list of articles only, they see an answer written from your knowledge base articles, followed by the articles it used. This guide shows you how to turn it on and what your customers will see.

Turn on AI Answer

1. Select the HappyFox AI icon in the left navigation bar, then select Features in the menu on the left.
2. Find the AI Answer card and use the switch at its top-right corner. A green switch means AI Answer is on.

For more on the Features page, see Turning On HappyFox AI Features and Managing Agent Access.

What your customers see

1. A customer types a question in the search box of your support center.
2. On the results page, below the Found ... Results for ... banner, an AI Answer block appears above the search results. It contains:
   • A heading and the generated answer. For a how-to question, the answer is a set of numbered steps.
   • The message "AI generated content may not always be accurate."
   • Sources — links to the knowledge base article or articles the answer is based on.
   • A Create Ticket button, in case the answer doesn't solve the customer's problem.
   • Thumbs-up and thumbs-down icons, so the customer can say whether the answer helped.

Good to know

• AI Answer is built only from your published external knowledge base articles. Internal articles aren't used.
• The AI Answer block appears only when the customer's search has more than 3 words. For shorter searches, only the usual search results are shown.
• If an article is out of date, the answer can be too. AI Knowledge can help you find missing articles. See Reviewing AI Knowledge Suggestions.