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April 2014 - Release notes print icon


  • NEW: Ticket Life cycle report - Time distribution of tickets across various statuses based on work schedules. Offered via Excel/CSV export
  • NEW: Embed Support Widget, with options to show new ticket form with custom fields
  • NEW: Custom JS script on Support Center - Add any custom JS code to your HappyFox support center page
  • NEW: Google Marketplace Integration and Staff provisioning (coming soon)
  • NEW: Wordpress Integration (coming soon)



  • Made Manage >> Staff page accessible on billing page for expired accounts for purposes of deactivating staff, if needed
  • Highrise CRM enhancement - now pushes contact updates on tickets also to Highrise CRM cases/notes
  • Enhanced Support link on all HappyFox staff pages, linking to the HappyFox Support Center (
  • Associating logged in staff to Scheduled report by default
  • Now showing Announcement banner post login on Customer panel pages too


Bug Fixes:

  • Fixed bug on Support center knowledge base articles page where a hyperlink on a image was not opening the target URL, but was opening the image only
  • Fixed bug where creating ticket via API was failing when the category selected was a private category
  • Fixed bug when due date and assignee were not showing values when a new ticket was created via API
  • Fixed bug where in certain cases Smart rules with Due date based action was failing
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