Features:
- NEW: Ticket Life cycle report - Time distribution of tickets across various statuses based on work schedules. Offered via Excel/CSV export
- NEW: Embed Support Widget, with options to show new ticket form with custom fields
- NEW: Custom JS script on Support Center - Add any custom JS code to your HappyFox support center page
- NEW: Google Marketplace Integration and Staff provisioning (coming soon)
- NEW: Wordpress Integration (coming soon)
Enhancements:
- Made Manage >> Staff page accessible on billing page for expired accounts for purposes of deactivating staff, if needed
- Highrise CRM enhancement - now pushes contact updates on tickets also to Highrise CRM cases/notes
- Enhanced Support link on all HappyFox staff pages, linking to the HappyFox Support Center (https://support.happyfox.com)
- Associating logged in staff to Scheduled report by default
- Now showing Announcement banner post login on Customer panel pages too
Bug Fixes:
- Fixed bug on Support center knowledge base articles page where a hyperlink on a image was not opening the target URL, but was opening the image only
- Fixed bug where creating ticket via API was failing when the category selected was a private category
- Fixed bug when due date and assignee were not showing values when a new ticket was created via API
- Fixed bug where in certain cases Smart rules with Due date based action was failing