This article describes the actions available when you connect JustCall to HappyFox Workflows, and lists the SMS communication operations you can automate with this integration.
Triggers
The JustCall integration does not provide triggers. Workflows that include JustCall actions are started by a HappyFox Help Desk trigger or another connected app.
Actions
JustCall actions let you send SMS messages to contacts directly from a workflow step — using HappyFox Help Desk ticket events to trigger outbound text communication through your JustCall number.
| Action | What it does |
|---|---|
| Send Text Message | Sends an SMS message to a specified phone number via your connected JustCall number. |
| Send SMS Action Reminder | Sends a pre-configured SMS action reminder via JustCall. |
Use cases
Send an SMS confirmation when a ticket is created: When a new ticket is created in HappyFox Help Desk, automatically send an SMS to the contact's phone number confirming receipt of their request — giving customers immediate acknowledgement without a manual reply from an agent.
Notify a contact when their ticket is resolved: When a ticket is resolved in HappyFox Help Desk, automatically send an SMS to the contact letting them know their issue has been addressed — providing a fast, low-friction resolution notification alongside or instead of an email.
Alert an on-call agent via SMS on ticket escalation: When a ticket is escalated or its priority is raised to urgent in HappyFox Help Desk, automatically send an SMS to the assigned agent's mobile number — ensuring critical issues reach the right person immediately, even when they are away from their desk.
Send an appointment or callback reminder: Use the Send SMS Action Reminder action to send a structured reminder to a contact before a scheduled callback or follow-up — reducing missed appointments and keeping the customer informed without manual outreach.
Remind an agent to take action on an overdue ticket: When a ticket has been open beyond a defined threshold, automatically send an SMS reminder to the assigned agent via JustCall — prompting them to respond before the SLA deadline is missed.