Okta Triggers and Actions in HappyFox Workflows

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This article describes the triggers and actions available when you connect Okta to HappyFox Workflows, and lists the IT operations you can automate with this integration.

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Triggers

Okta triggers allow HappyFox Workflows to start automatically when identity or access events occur in your Okta organisation. Use these triggers to respond to user lifecycle changes without manual intervention.

Trigger

When it fires

User Activated

A user account in Okta is activated.

User Profile Updated

A user's profile in Okta is updated, such as a change to their name, email, or department.

User Deactivated

A user account in Okta is deactivated.

User Account Auto-Locked

A user account is automatically locked in Okta, typically due to repeated failed login attempts.

User Added to Group

A user is added to an Okta group.

 

Actions

Okta actions let you manage user accounts, security settings, group membership, and app assignments directly from a workflow step.

User lifecycle

Action

What it does

Get user by login name

Retrieves an Okta user's profile details using their login name, for use in subsequent workflow steps.

Activate user

Activates a deactivated Okta user account.

Reactivate user

Reactivates a previously deactivated user account that has already been through the activation process.

Deactivate user

Deactivates an Okta user account, preventing login without deleting the account.

Suspend user

Temporarily suspends an Okta user account. The account remains in Okta but the user cannot log in.

Unsuspend user

Removes the suspension from an Okta user account, restoring login access.

Create User

Creates a new user account in Okta.

User security

Action

What it does

Unlock user

Unlocks an Okta user account that has been locked due to failed login attempts.

Reset password for user

Sends a password reset email to the user.

Expire password for user

Forces a user's password to expire immediately, requiring them to set a new one on next login.

Reset user factors

Resets all multi-factor authentication (MFA) factors enrolled for the user.

Clear user sessions

Terminates all active sessions for the user, signing them out of all connected apps immediately.

Group management

Action

What it does

Add user to group

Adds an Okta user to a specified Okta group.

Remove user from group

Removes an Okta user from a specified Okta group.

App access

Action

What it does

Assign app to user

Grants a user access to a specified app in Okta.

Revoke app for user

Removes a user's access to a specified app in Okta.

 

Use cases

Automated employee onboarding from a support ticket: When an IT onboarding ticket is created in HappyFox Help Desk, automatically create the new user's Okta account, add them to the appropriate group, and assign them access to the apps they need — eliminating manual provisioning steps and reducing the time between a new hire's start date and their first login.

Account lockout self-service resolution: When Okta fires a User Account Auto-Locked trigger, automatically create a ticket in HappyFox Help Desk and notify the agent assigned to IT support — so lockout incidents are tracked, prioritised, and resolved without the user needing to call the help desk.

Employee offboarding on ticket closure: When an offboarding ticket is resolved in HappyFox Help Desk, automatically deactivate the departing employee's Okta account, remove them from all groups, and revoke their app access — ensuring access is terminated consistently without relying on manual checklists.

MFA reset from an IT support ticket: When an agent resolves a ticket requesting an MFA reset, automatically trigger the Reset user factors action in Okta — removing the manual step of switching between HappyFox Help Desk and the Okta admin console to complete the request.

Profile change notification to IT: When Okta fires a User Profile Updated trigger — for example, when a user's department or manager changes — automatically create or update a HappyFox Help Desk ticket to notify the IT team, so they can review whether the user's group membership and app access still match their new role.

Temporary access suspension for security incidents: When a security-related ticket is raised — such as a report of a compromised account or suspicious login activity — automatically suspend the user's Okta account while the investigation is underway, and reactivate it once the ticket is resolved.