How to View and Manage Hired Agents

The My Hired Agents page in HappyFox Help Desk lets you view and manage all AI Agents you’ve hired from the Marketplace. It serves as your central workspace for monitoring active agents, reviewing their actions, and updating their configurations.

Note: To be able to access 'Hired Agents', you must have the "Manage Autopilot" permission.

Accessing the Hired Agents Page

1. From your HappyFox sidebar, navigate to Autopilot → My Hired Agents.
    
2. You’ll see a grid view displaying all AI Agents you’ve hired.
   
   Each entry represents a unique instance of an AI Agent - if you’ve hired the same agent multiple times for different categories, each configuration will appear as a separate card.

Searching for Hired Agents

Use the search bar at the top of the My Hired Agents page to quickly locate a specific agent by name. This is particularly helpful when managing multiple agents across categories.

Understanding the Hired Agents View

Each agent card in the My Hired Agents grid provides a snapshot of key details:

• Agent Name - The name of the AI Agent.
   
• Description - A brief summary of the agent’s purpose.
   
• Skill Tags - Tags highlighting the agent’s key capabilities (e.g., Translation, Language Detection).
   
• Status Indicator -
   
  • 🟢 Green Circle: The agent is currently enabled and active.
     
  • ⚪ Gray Circle: The agent is currently disabled.
     
• Actions:
   
  • Activity - Opens the activity history of the selected AI Agent.
     
  • Configure - Opens the configuration view, where you can modify or disable the agent.
     

Viewing an Agent’s Activity

1. Click Activity on any agent card.
    
2. This takes you to the Activity page of that AI Agent, where you can review all actions performed by the agent - including when, where, and on which tickets.
    
3. Each action clearly identifies the agent by name in the ticket timeline (e.g., “Updated by Translation Agent”).
    

Use this view to monitor how the agent interacts with tickets and ensure it’s behaving as expected.

Configuring or Disabling an AI Agent

1. Click Configure on the agent card you wish to modify.
    
2. You’ll be taken to the Configuration page, where you can:
    
   • Change the agent’s mode (Supervised or Autopilot).
      
   • Reassign or update category associations.
      
   • Edit the previous configurations of the AI agent.
      
   • Disable or enable the agent.
      

Disabling an agent pauses all its automation without deleting the configuration. You can re-enable it at any time by toggling the switch back on.

Best Practices

• Review agent activity regularly to stay informed of actions taken on customer tickets.
   
• Disable agents temporarily when making configuration updates to avoid unintended automation.
   
• Keep related configurations grouped logically (e.g., one Translation Agent per region or language set)