Bug Fixes

• Fixed bug where spaces were allowed in the Name field in the new ticket form
• Updated migration script for migration from 5.0 -- 5.2, fixs issues where auto start of HDP services was not correctly set post update and SMTP settings not being copied over to postfix [HDP only]
• Fixed bug where inactive staff names were shown in the assign to dropdown in the move ticket page
• Fixed bug where viewing or editing a report containing a Custom field as condition would crash when the custom field type is changed

Enhancements

• Added time spent and tags in canned actions form (M)
• Associate logged in staff to new report creation form, by default
• Added activity log entry for message edited time (M)
• Added 'Do-not-change' option for ticket properties on Mass reply page
• Increased text type Custom fields to accept 200 characters, rather than 50, as it was before
• If there is only one category in an instance, it will be selected in the new ticket form
• Linked the number of tickets count in the contact drop down in the ticket box
• Removed "Create new ticket" link from Customer panel login page
• Caching counts for performance improvements

New features

• Pre-shipped smart rules, reports for new instances 
• Pre-shipped my queue conditions for any new helpdesk staff created
• Tag auto suggestion(from existing tags) while adding new tags for tickets (M)