8
AI Agents bring scalable intelligent reasoning to your HappyFox Help Desk.
They act as specialized support assistants that monitor tickets, detect patterns, and take appropriate actions to help your team save time, reduce manual work, and maintain consistent service quality.
What Are AI Agents in HappyFox?
An AI Agent is a prebuilt AI powered reasoning and update assistant that works natively inside the HappyFox Helpdesk. Each agent focuses on a specific support function - for example:
- Duplicate Ticket Notifier: Detects multiple tickets about the same issue and flags or merges them automatically.
- Escalation Notifier: Alerts your team when a ticket has been pending or unresolved beyond a defined duration.
- Subject Cleaner: Standardizes ticket subject lines by removing prefixes or repetitive text.
- Translation Agent: Automatically translates messages between your customers and agents for smoother communication across languages.
Instead of creating automations to handle this, you can simply hire and configure the agents you need.
Where to Access AI Agents
All AI Agents are available under the Autopilot section in your Help Desk sidebar.
From the Autopilot page, you can:
- Browse available AI agents from the library.
- Hire agents that fit your workflow needs.
- Configure settings such as which categories they act on and whether they work in supervised or Autopilot mode.
- View all agents you’ve hired under Hired Agents.
- Track each agent’s activity through their logs and ticket updates.
How AI Agents Operate
AI Agents are event-driven - they act when specific triggers occur on a ticket.
For example:
- When a ticket is created → the Duplicate Ticket Notifier checks for similar tickets.
- When a message is added → the Translation Agent translates it before the agent replies.
When an AI agent performs an action or suggests one,
- It appears directly in the ticket’s activity log.
You’ll see the agent’s name clearly indicated, so updates made by AI are easy to distinguish from human actions.
- The ticket the AI agent acts or suggests an action on is available in the
- Autopilot Updates Queue - If the ticket has any Autopilot Agent
- Autopilot Reviews - If the ticket has pending approvals for Autopilot agent actions
Here are more details on how AI Agents work within the HappyFox Helpdesk.
Example Scenarios
Here are a few ways AI Agents can simplify daily operations:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
