Enhancements

• Improved migration script to support MSSQL databases
• Improved migration script to support larger databases by converting tickets in chunks
• Improved mail parser to support Microsoft Excel content sent via emails
• Improved mail parser to strip newline characters in subject in incoming emails  
• Improved UI layout for staff roles-ticket permissions and managerial permissions
• All URLs sent from the application will now be hyperlinked
• Enabled the HTML option in TinyMCE for Smart Rules send email action
• Improved intial data content in notifications, for new instances

Bug Fixes

• Fixed possible bug in Agent Collison 
• Fixed bug where send email action on Smart Rules was not inserting tags available
• Fixed bug where some outgoing emails were showing up without line breaks

New Features

• Added Italian Language support
• New ticket inflow reports available. Can now see ticket inflow across categories by Assignment, Status and Priority
• Support for AM charts in Reports and Dashboard pages, making them iOS friendly