Enhancements
- Improved handling of message body in Clone ticket
- Enabled browser spell check option, which was disabled by the introduction of TinyMCE
- Better style for Forwarded emails
Bug Fixes
- Fixed bug where outgoing emails were not appearing with new lines
- Fixed bug where quote replies was not working in Private Notes
- Fixed bug where quote reply was not available after it was used once
- Fixed bug where additional message added for Forward message was displayed in the Customer Panel
- Fixed bug where Forward functionality failed if there was more than one email address in the To field
- Honoring ticket level permission - "Access all tickets"
- Corrected header color in the Customer Panel Knowledge Base page
- Fixed bug where reports created with null assignee threw an error
New Features
- Split Tickets
- Permission introduced for Forward ticket functionality
- Customer Groups
- Automatically converting emails sent as High Priority from Microsoft Outlook, as the highest priority set in the instance