Enhancements

• Improved handling of message body in Clone ticket
• Enabled browser spell check option, which was disabled by the introduction of TinyMCE
• Better style for Forwarded emails

Bug Fixes

• Fixed bug where outgoing emails were not appearing with new lines
• Fixed bug where quote replies was not working in Private Notes
• Fixed bug where quote reply was not available after it was used once
• Fixed bug where additional message added for Forward message was displayed in the Customer Panel
• Fixed bug where Forward functionality failed if there was more than one email address in the To field
• Honoring ticket level permission - "Access all tickets"
• Corrected header color in the Customer Panel Knowledge Base page
• Fixed bug where reports created with null assignee threw an error

New Features

• Split Tickets
• Permission introduced for Forward ticket functionality
• Customer Groups
• Automatically converting emails sent as High Priority from Microsoft Outlook, as the highest priority set in the instance