HappyFox Contact Center (Early Access) is a fully integrated telephony solution within HappyFox Helpdesk, designed to empower support agents with seamless calling capabilities. With this feature, agents can initiate outbound calls and receive inbound calls without ever leaving the ticketing interface—enabling faster, more personalized customer support. By combining voice communication with helpdesk workflows, Contact Center streamlines interactions, reduces context switching, and enhances the overall efficiency of your support operations.
 

Applicable Plans:

✖️ Basic   ✔ Team   ✔ Pro   ✔ Enterprise PRO
✔ Growth   ✔ Scale   ✔ Scale Plus   ✔ Ultimate
 

Inbound Call Pricing:

Inbound call rates depend on the type of number (local, toll-free, etc.) and are charged per minute. This ensures that your support team can seamlessly receive customer calls and respond in real time through the helpdesk. Below are the rates for key countries:
 

For a complete list of global inbound rates, view the pricing sheet - Inbound Pricing List.

* Price might differ if the incoming call is from landline vs mobile for some countries.
 

Outbound Call Pricing:

Outbound calls are billed per minute and rates vary based on the destination country, region (state/province), and call type.  You can make calls to over 224 supported countries, with competitive rates for each region. Below are the rates for key countries and regions:
 

For a complete list of global outbound rates, view the pricing sheet - Outbound Pricing List.
 

Phone Number Charges:

Each phone number added to your Contact Center account incurs a monthly charge based on its type—local, toll-free, etc. This fee covers the cost of maintaining the number and ensuring reliable connectivity.
 

For a complete list of phone number pricing, view the pricing sheet - Phone Pricing List.
 

Number Porting:

HappyFox supports number porting. If you'd like to use your existing number with the Contact Center, please reach out to our support team at [email protected] for assistance with the porting process. We'll guide you through the documentation and timeline required for your specific carrier.

Call Recording and Transcription

Call recording and transcription will be charged at $0.003 per minute, while call transcription is $0.01 per minute.

Notes:

• Call charges are billed per minute, rounded up to the nearest full minute.
• All the prices mentioned are in USD.

FAQs:

Q: Can I make international outbound calls?
A: Yes, you can make outbound calls to 224 supported countries. Call rates may vary for every country and number type.
 

Q: Are toll-free numbers supported?
A: Yes, both toll-free and local numbers are supported for inbound and outbound calls.
 

Q: Will I be charged if a call is not answered?
A: No. You are only charged for the answered calls. But charges will be applicable if the call goes on voicemail.
 

Q: How do I port my existing number to HappyFox?
A: Contact our support team at [email protected] to begin the number porting process. We will help you with the required forms and coordinate the transfer.