Bug Fixes
- Fixed bug where if there was only one priority in an instance, the tickets page does not load
- Fixed bug where Knowledge Base links were showing up with relative URL in the outgoing reply
- Fixed bug where Smart rules was not being saved when Assignee IS Not Unassigned condition is saved
- Fixed bug where child fields (dropdown) with compulsory on completed was not being honored
Enhancements
- Better handling of saving the subject after editing. Now saves Subject when user clicks outside the edit subject text box.
- API improvements - exposing count caches, return status color, returning role IDs in staff listing.
- Allow client lookup feature to be performed on staff new ticket page, when contact ID is passed in the URL as '?contact_id=value'
- New permissions for Viewing reports
- Better handling of CC recipients in add update form and forward ticket page
- Performance improvements
- Added pointer for tabular column headings in Reports; indicative for sorting fuctionality
- Staff settng for number of tickets per page changed from text field to drop down
New Features
- Twilio phone integration
- New country field introduced for every instance
- New phone fields introduced for contacts
- Merge contacts
- Adding subscribers to a ticket via the add update/add private note form
- New SLA performance report export options. For viewing tickets which have breached SLAs on the instance