Bug Fixes

• Fixed bug where if there was only one priority in an instance, the tickets page does not load
• Fixed bug where Knowledge Base links were showing up with relative URL in the outgoing reply
• Fixed bug where Smart rules was not being saved when Assignee IS Not Unassigned condition is saved
• Fixed bug where child fields (dropdown) with compulsory on completed was not being honored

Enhancements

• Better handling of saving the subject after editing. Now saves Subject when user clicks outside the edit subject text box.
• API improvements - exposing count caches, return status color, returning role IDs in staff listing.
• Allow client lookup feature to be performed on staff new ticket page, when contact ID is passed in the URL as '?contact_id=value'
• New permissions for Viewing reports
• Better handling of CC recipients in add update form and forward ticket page
• Performance improvements
• Added pointer for tabular column headings in Reports; indicative for sorting fuctionality
• Staff settng for number of tickets per page changed from text field to drop down

New Features

• Twilio phone integration
• New country field introduced for every instance
• New phone fields introduced for contacts
• Merge contacts
• Adding subscribers to a ticket via the add update/add private note form
• New SLA performance report export options. For viewing tickets which have breached SLAs on the instance