December 2012- Release notes (Minor)
Dec 10, 2013
3509
Bug Fixes
- Fixed bug with unicode characteres while adding a contact details like email, name or while doing merge contact action
- Fixed broken import contacts functionality
- Fixed bug where repeated status/priority names were allowed while editing an existing status or priority
- Fixed bug in Twilio settings, where inactive staff members were shown in the list
- Fixed bug where Twilio configuration for SSL enabled instances was not showing 'https' in the Voice URL display box
- Fixed bug where inactive staff were displayed in the Add subscribers list
- Fixed bug where reassign ticket permission was not honored
- Fixed bug where reply to tickets permission was not honored when rich text enabled editor was used
Enhancements
- Private note notifications will now contain attachments
- Changed color for Forward type message update on ticket
- Security enhancements for attachments stored on S3
- New section to manage Re-branding settings on Manage >> General page
- New option to change status of a ticket from the ticket box
- Now showing phone numbers of contacts in the raised by drop down in the ticket box
- Hiding custom fields, time spent, tags on ticket detail page when none available
New Features
- New languages supported now. Russian, Spanish, Brazilian Portuguese now supported
- Custom favicon support for instances which have Re-branding option
- ALL NEW - Actions drop down option in ticket detail page for actions that can be performed
